Refund Policy

Eligibility

To be eligible for a return and refund:

• The item must be returned within 30 days of the delivery date
• The product must be in its original packaging
• Opened products are accepted — we stand behind our formula
• You must provide proof of purchase (order number or confirmation email)

How to Request a Refund

1. Email us at sales@nordicice.co.uk with your order number and reason for return
2. We will respond within 1–2 business days with return instructions
3. Send the item back using a tracked postal service — we recommend keeping proof of postage
4. Once we receive and inspect the return, your refund will be processed within 5–7 business days

Return Shipping Costs

If you are returning a product due to a fault, damage, or an error on our part, we will cover the return shipping cost. For change-of-mind returns, the customer is responsible for return postage.

Refund Method

Refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card provider.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery at sales@nordicice.co.uk with a photo of the damage. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items

Gift cards and promotional items are non-refundable. Items returned after the 30-day window may not be eligible for a refund at our discretion.

Contact

For any refund or return queries, contact us at sales@nordicice.co.uk. We aim to respond to all enquiries within 1–2 business days.