Last updated: May 2026
Free UK Shipping
On all orders over £40
UK Delivery
1–3 business days
Europe Delivery
4–7 business days
All orders are processed within 1–2 business days of being placed. Orders placed on weekends or UK public holidays will be processed on the next working day. You will receive a confirmation email with tracking information once your order has been dispatched.
| Service | Delivery Time | Cost |
|---|---|---|
| Standard Tracked | 1–3 business days | £3.99 |
| Free Standard Tracked | 1–3 business days | Free on orders over £40 |
| Region | Delivery Time | Cost |
|---|---|---|
| Europe (Standard) | 4–7 business days | From £7.99 |
Delivery times are estimates and may vary during peak periods. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Once your order has been dispatched, you will receive an email with your tracking number. You can use this to track your parcel directly on the carrier's website. If you have not received a tracking email within 3 business days of placing your order, please contact us.
If your order has not arrived within the estimated delivery window, please contact us at sales@nordicice.co.uk. We will investigate with the carrier and, where applicable, arrange a replacement or refund.
Please ensure your delivery address is correct at checkout. Nordic Ice cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at sales@nordicice.co.uk — we will do our best to amend the address before dispatch.